Política de envío

Shipping Policy

At RawChemistry, we are proud to offer FREE shipping on all US domestic orders, bringing our products straight to your door without any additional costs. We are committed to providing you with a seamless shopping experience from the moment you click 'checkout' to the moment your package arrives.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 2-3 business days, paving the way for your products to reach you swiftly. Please note that orders are not shipped or delivered on weekends or holidays.

In instances of high order volumes, there might be slight delays. Rest assured, we will inform you via email or telephone if a significant delay is expected.

Shipping Rates & Delivery Estimates

US Domestic Shipping:

Standard Shipping (3-10 business days): Absolutely FREE
Handling time: 1-3 business days Monday-Friday

Feel the joy of complimentary shipping each time you shop with us. We are delighted to cover the shipping costs for all our customers based in the US. Please note that delays outside of our control may happen around major holidays.

International Shipping Policy

We are glad to offer international shipping to several countries. For our international customers, a nominal shipping fee of 10% per order is applied to help accommodate for the additional logistics required.

Shipment Confirmation & Order Tracking

Stay informed every step of the way. You will receive a Shipment Confirmation email featuring your tracking number(s) as soon as your order is shipped. The tracking number becomes active within 24 hours, giving you the power to know exactly where your order is at all times.

Customs, Duties, and Taxes

RawChemistry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are to be borne by the customer (this includes tariffs, taxes, etc.).

Damages

Although we always strive to ensure a smooth delivery, RawChemistry cannot be held liable for any products damaged or lost during shipping. Once the package has been picked up by the courier, we are no longer responsible for any delays or issues with delivery. In case your order goes missing, please contact the shipment carrier or our support team to file a claim. Please retain all packaging material and damaged goods before filing a claim.

Returns Policy

For more information on how to initiate a return, please refer to our Returns Policy page.